Help & Support

Frequently Asked
Questions

Find quick answers about products, clinic partnerships, shipping, and support. Built to help both consumers and dental professionals get where they need to go faster.

Products

What types of regenerative products do you offer?

We offer peptides, exosomes, and stem-cell–derived biologics used in dental and oral regenerative applications. Product availability depends on account type and clinic approval status.

Do you offer anything for non-clinic customers?

Yes. Our topical TMJ peptide gel is the primary consumer-facing product. Most regenerative biologics on the site are reserved for verified dental professionals.

Are all products visible to the public?

No. Some products are clinic-only and become visible only after an approved clinic account is logged in.

Clinics & Partnerships

How do clinics access wholesale pricing?

Once a clinic registers and is approved, wholesale pricing and clinic-only inventory become visible automatically while logged in.

Who can apply for a clinic account?

Licensed dental professionals and qualified practices may apply. Approval is based on account verification and internal review.

What is the benefit of becoming a partner clinic?

Partner clinics gain access to clinic-only products, wholesale pricing pathways, and a more streamlined experience for regenerative product ordering.

Shipping & Orders

What is the turnaround time for shipping?

Most orders ship within 24–48 hours, though some specialty or temperature-sensitive products may require additional handling time.

How are cold-chain biologics shipped?

Cold-chain biologics are shipped in temperature-controlled packaging designed to protect product integrity during transit.

Can I track my order after it ships?

Yes. Tracking information is provided once your shipment has been processed and a label has been created.

Support

How do I get support or clinical guidance?

Our team is available to help with product questions, ordering issues, and general guidance through the contact page.

I am a consumer with questions about TMJ support. Where should I start?

Start with our TMJ relief product information and contact page. If you need help choosing the right next step, our team can point you in the right direction.

What if my question is not answered here?

Reach out through our contact page and we will help route your question to the appropriate team.

Still need help?

We’re here to help you find the right next step

Whether you are a consumer looking for TMJ support or a dental professional exploring regenerative products, our team can help.